Customer Services Manager

South Manchester Salary £35 – £40k dependant on experience

Ladieswear Fashion – E-commerce and retail experience required.

Job Spec

· Day to day management of the Customer Service team

· Manging staff; rotas, priorities and development

· Assisting the Customer Service team, acting as the ultimate brand ambassador

· Liaising with external partners to ensure output is consistent and we’re not meeting but exceeding customer expectation

· Overhaul the phone and email systems

· Implement a system management solution

· Comfortable accessing; Magento, Google Analytics for key insights to lead decision making

· Look at how we extend our service hours to ensure customer needs are met and productivity is managed

Person Spec

· A passion for delivering incredible Customer Service

· Highly organised

· Great attention to detail

· Hands on experience in an online retail website customer service team

· Methodical solutions to small and large issues

· An enthusiastic & energetic, ‘go the extra mile’ work ethic

· An intuitive grasp of brand with a ‘customer first’ approach

· Strong organisation skills: self-directed & capable of working effectively in a fast paced, exciting environment while juggling multiple projects

Experience in the fashion industry is required.