Hyde – Manchester (at our clients warehouse )
Menswear Premium Brand
Salary Approx £25k
Our Client:
A Manchester‑based menswear brand with a clear vision: redefine contemporary apparel with clean, minimal design and accessible luxury. Their ethos centres around simplicity, versatility, and craftsmanship, presenting a premium collection that doesn’t compromise on quality or wearability.
Key Responsibilities:
- Respond promptly and professionally to customer enquiries via email, live chat, and social platforms
- Resolve issues related to orders, deliveries, returns, and product queries
- Manage returns, exchanges, and refund processes in line with company policies
- Monitor and escalate issues to relevant departments when necessary (e.g., warehouse, marketing, or tech)
- Keep accurate records of customer interactions and feedback
- Maintain up-to-date knowledge of products, promotions, and website functionality
- Provide feedback to the wider team on recurring issues or customer insights
Skills & Requirements:
- Excellent written and verbal communication skills
- A calm, empathetic, and solution-focused approach to customer service
- Strong organisational and multitasking abilities
- Confident using email, chat, and customer service software
- Passion for fashion and delivering exceptional customer experiences
- You will have experience and ideally needs to have experience in shopify, and some kind of customer service platform.