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Current Vacancies

Customer Service Agent

South Manchester

Salary upto £20k

This is what you’ll do:

  • Be an ambassador for the brand
  • Be the first point of contact to customer with phone queries and orders
  • Respond to customer service emails
  • Respond to queries via Twitter, Facebook & Instagram
  • Resolve customer complaints and any other potential issues
  • Issue refunds
  • Assist with additional administrative work
  • General office administration

Who we’re looking for:

We want you to help our business grow, and in return, we’ll help you grow.

We need someone who is self-motivated with a passion for customer service who will make the role their own. You will have:

Essential

  • An enthusiastic and energetic, ‘go the extra mile’ work ethic – do what you love and love what you do
  • A professional and friendly manner in helping customers
  • Strong organisational skills: self-directed and capable of working effectively in a fast paced, exciting environment while juggling multiple projects.
  • A willingness to learn and grow with our exciting team
  • Experience of using common office software (excel, MS Word, Outlook)

Desirable

  • Experience in fashion retail customer service
  • A willingness to put forward and implement new ideas
  • An excellent attention to detail and quality
  • An intuitive grasp of brand and customer

The role

  • Full time
  • Mon-Fri: 9.30am – 5.30pm (some evenings & weekends may be required)
  • 25 days holiday + bank holidays


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Junior Garment Technologist

Manchester

Salary to be confirmed

A fantastic opportunity has become available for a Manchester based brand for a Junior Garment Technologist.

Working closely with a Merchandiser, Designers and factories the role will be to work across sportswear, Streetwear across Mens, Ladies and Junior.

The duties will include:

  • Provide technical guidance regarding size specifications, fabric selection and garment construction. 
  • Review of proto/design samples to ensure that they conform to size and design specifications.
  • Send comments to factories within critical path timescales.
  • Manage all aspects of the sealing process critical path.
  • Work closely with Far East factories to ensure they achieve the technical standards required.

Ideal candidate will have 12 to 24 months Garment Tech experience.


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Wholesale Assistant

Manchester

Branded

Salary £19k plus bonus.

You will support the Merch and Sales team. Excellent role for someone looking to get into the fashion business but you need to be very organised and hardworking.

Take ownership of samples coming in/going out to key accounts. 

Inputting orders on critical path 

Sample Storage – rotating samples and keeping rails up to date

General clerical work required for the team.

Keeping Showroom up to date and ready.


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Marketing Assistant

Manchester Region

£16k to £20k dependant on experience

This is what you’ll do:

  • Support the Email Campaign Manager in the day-to-day planning and execution of our email marketing communications. 
  • Day-to-day ownership of the email marketing process, including end-to-end co-ordination from planning to briefing design & content, through to email build and scheduling using our ESP.
  • Working closely alongside the Graphic Designer to ensure all campaigns are visually engaging and accurate. 
  • Reviewing sales reports, along with other data sources including website and email analytics to identify potential email themes and content. 
  • Frequent brand competitor research and analysis to generate new ideas, concepts, and areas for growth. 
  • Homepage content planning and updates. 
  • Support the Marketing Director with photoshoot planning and any additional admin tasks.
  • Support on all digital and traditional marketing channels & campaigns, from TV to Social media.
  • Work with the customer service team in busy periods.

Who we’re looking for:

If you want to learn all there is to know about this exciting industry, from some of the best in the industry, this is a fantastic opportunity. We want you to help our business grow, and in return, we’ll help you grow.

We need someone who is creative and self-motivated with a heartfelt passion for fashion & marketing. You will have:

Essential

  • An enthusiastic and energetic ‘go the extra mile’ work ethic
  • Strong organisational skills: self-directed and capable of working effectively in a fast paced, exciting environment while juggling multiple projects to tight deadlines. 
  • Excellent attention to detail and high level of accuracy
  • A positive and proactive attitude.
  • Being adaptable to last minute changes and feedback.
  • A willingness to learn and grow with our exciting team

Desirable

  • Experience in fashion retail ecommerce
  • Experience of working with email (DotDigital Engagement Cloud preferable).
  • Analytical skills to draw insight from various data sources
  • An intuitive grasp of brand and customer 

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Ecommerce Manager

Manchester Region

Salary £30-50k depending on experience.

  • Manage the Ecommerce team, ensuring they follow a customer and data centric approach when updating the website
  • Oversee the visual merchandising of the website
  • Align ecommerce operations with both online and offline marketing activity
  • Work on trading events and calendar with the marketing team
  • Create a roadmap for optimisation for the customer journey, identifying barriers, and monitor ecommerce trends
  • Report on and analyse website metrics, overall customer engagement and conversion on site to develop future strategies and areas for improvement
  • Drive the ecommerce business to achieve yearly targets and KPIs
  • Map out and deliver consistently high quality and engaging customer journeys
  • Work closely with our external development agency to report bugs and deliver enhancements to the website on an ongoing basis
  • Ensure thorough testing of developments take place before and after deployment
  • Be the first point of contact within the business for any website issues
  • Work with third-party suppliers to implement enhancements to the website, such as referral programmes, email solutions and content management
  • Work closely with the Email Campaign Manager to ensure the website is updated and merchandised in line with the email schedule
  • Build and manage A/B and MV testing plan to support roadmap with proof of concept
  • Be the primary escalation point in ecommerce team for third-party suppliers
  • Utilise and interpret GA and session recordings to track KPIs and prioritise areas of focus by making informed decisions
  • Conduct regular competitor activity to understand the marketplace and make improvements to the website
  • Work closely with buying and merchandising to ensure products go live on time for marketing launches

Who we’re looking for:

We need someone who is creative, analytical and self-motivated with a heartfelt passion for fashion & ecommerce. 

You will have:

  • A strong background in fashion retail ecommerce, with knowledge of ecommerce strategy and tactics
  • Analytical skills to draw insight from data–we need to make sure that what we’re doing works, and if it isn’t that we can react and make it work
  • An enthusiastic and energetic, ‘go the extra mile’ work ethic – do what you love and love what you do
  • Must have extensive experience of Magento platform
  • An intuitive approach to ecommerce – always be looking for the next improvement
  • An excellent attention to detail and quality – know the website inside out and be the first to spot any potential issues
  • An intuitive grasp of brand and customer 
  • Strong organisation skills: self-directed and capable of working effectively in a fast paced, exciting environment while juggling multiple projects.
  • The ability to work with various team members, both internal and external 

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