Current Vacancies

Customer Services Advisor

Hyde – Manchester (at our clients warehouse )

Menswear Premium Brand

Salary Approx £25k

Our Client:

A Manchester‑based menswear brand with a clear vision: redefine contemporary apparel with clean, minimal design and accessible luxury. Their ethos centres around simplicity, versatility, and craftsmanship, presenting a premium collection that doesn’t compromise on quality or wearability.

Key Responsibilities:

• Respond promptly and professionally to customer enquiries via email, live chat, and social platforms
• Resolve issues related to orders, deliveries, returns, and product queries
• Manage returns, exchanges, and refund processes in line with company policies
• Monitor and escalate issues to relevant departments when necessary (e.g., warehouse, marketing, or tech)
• Keep accurate records of customer interactions and feedback
• Maintain up-to-date knowledge of products, promotions, and website functionality
• Provide feedback to the wider team on recurring issues or customer insights

Skills & Requirements:

• Excellent written and verbal communication skills
• A calm, empathetic, and solution-focused approach to customer service
• Strong organisational and multitasking abilities
• Confident using email, chat, and customer service software
• Passion for fashion and delivering exceptional customer experiences
• You will have experience and ideally needs to have experience in shopify, and some kind of customer service platform.

Merchandise Assistant / Website Admin

Cheshire

Approx 2 years experience

Menswear Premium Brand

Salary £28k-£30k dependant on experience

Our Client:

A Manchester‑based menswear brand with a clear vision: redefine contemporary apparel with clean, minimal design and accessible luxury. Their ethos centres around simplicity, versatility, and craftsmanship, presenting a premium collection that doesn’t compromise on quality or wearability.

Key Responsibilities:

• Monitor daily and weekly sales, identifying best and worst sellers
• Assist with markdowns, promotions, and discount strategies based on sales performance
• Prepare regular trading and performance reports for internal review
• Work closely with the internal teams to ensure stock levels and product availability align with demand
• Support in the planning and allocation of stock across categories and channels
• Liaise with the marketing manager on basic website updates, content checks, and product uploads
• Help coordinate promotional campaigns and product launches online
• Perform general admin and office support duties as required

Skills & Requirements:

• Strong numerical and analytical skills with good attention to detail
• Proficient in Excel and confident handling data sets
• Ideally familiar with Shopify
• Interest in fashion trends and online retail
• Organised, proactive, and able to manage multiple priorities
• Excellent communication skills and a collaborative attitude

Assistant Product Developer

Cheshire

Approx 2 years experience

Menswear Premium Brand

Salary £28k-£30k dependant on experience

Our Client:

A Manchester‑based menswear brand with a clear vision: redefine contemporary apparel with clean, minimal design and accessible luxury. Their ethos centres around simplicity, versatility, and craftsmanship, presenting a premium collection that doesn’t compromise on quality or wearability.

Key Responsibilities:

• Assist in the creation and updating of tech packs for new and existing styles
• Help maintain accurate product specifications and BOMs (Bill of Materials)
• Support the preparation of CAD drawings and design layouts (Adobe Illustrator proficiency preferred)
• Liaise with factories/suppliers on sample tracking, comments, and approvals
• Organise and maintain development samples, trims, and fabric libraries
• Support fit sessions by preparing samples and documenting fit notes
• General administrative and operational support to the product team

Skills & Requirements:

• Strong attention to detail and organisational skills
• Working knowledge of Adobe Illustrator and Microsoft Excel
• Interest in menswear fashion and product development processes
• Ability to prioritise and manage multiple tasks
• Previous experience or relevant education in fashion design, product development, or similar preferred

Trainee Garment Technologist

South Manchester

Salary c£24/£25k

Office Based

Womenswear Brand

We are currently working on an exciting opportunity for a fashion-enthusiastic graduate to gain hands-on experience with our Technical team. The role is ideal for someone who studied fashion, textiles, or a related subject, and who’s keen to understand how garments go from concept to customer while ensuring quality, fit, and function.

Key Responsibilities

• Assist with garment fittings and help take notes for amendments
• Support organising the samples as per range and season
• Plan and organise fit meetings
• Shadow garment tech and learn how to measure samples to size specifications
• Sit in on cross-functional meetings with design, buying

Skills & Attributes

• Studied a fashion or textile-related course
• Eagerness to learn and ask questions
• Good attention to detail and organisational skills

What You’ll Gain

• Insight into the product lifecycle within a fashion brand
• Experience working in a fast-paced design and development environment
• Exposure to industry-standard tools and real-world garment technology practices

Import Merchandiser

North West region ( South Manchester )

Salary approx £30k

Office based with 1 day hybrid

About the Company:

We are an established and growing fashion supplier based in Manchester, working with high street retailers, supermarkets, and e-commerce brands across the UK. With a dynamic and collaborative team culture, we focus on delivering trend-led, commercial fashion products across multiple categories within womenswear market.

Role Overview:

We are looking for an Import Merchandiser to manage the critical path from order placement through to delivery. You’ll work closely with our design, production, and sales teams, as well as offshore factories and logistics providers. The ideal candidate will have previous experience working with fashion suppliers and will be confident managing multiple orders across various product categories.

Key Responsibilities:

• Manage the full import merchandising process from order confirmation to delivery.

• Build and maintain strong relationships with suppliers and manufacturers overseas (mainly in the Far East, Turkey, India, etc.).

• Monitor and maintain the critical path, ensuring key deadlines are met.

• Liaise with internal teams (design, sales, technical) and external stakeholders (retail buyers, freight forwarders).

• Monitor production progress and ensure all shipments are delivered on time and in full.

• Coordinate lab dips, strike-offs, fabric approvals, trims, and bulk production approvals.

• Resolve any issues with delivery schedules, product quality, or documentation in a timely and professional manner.

• Manage shipping documentation including invoices, packing lists, and certificates of origin.

• Attend customer meetings and update clients on order status and delivery schedules.