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Current Vacancies

Customer Service Agent

South Manchester

Fashion

Salary upto £18k

This is what you’ll do:

  • Be an ambassador for the brand
  • Be the first point of contact to customer with phone queries and orders
  • Respond to customer service emails
  • Respond to queries via Twitter, Facebook & Instagram
  • Resolve customer complaints and any other potential issues
  • Issue refunds
  • Assist with additional administrative work
  • General office administration

Who we’re looking for:

We want you to help our business grow, and in return, we’ll help you grow.

We need someone who is self-motivated with a passion for customer service who will make the role their own.

Essential

  • An enthusiastic and energetic, ‘go the extra mile’ work ethic – do what you love and love what you do
  • A professional and friendly manner in helping customers
  • Strong organisational skills: self-directed and capable of working effectively in a fast paced, exciting environment while juggling multiple projects.
  • A willingness to learn and grow with our exciting team
  • Experience of using common office software (excel, MS Word, Outlook)

Desirable

  • Experience in fashion retail customer service
  • A willingness to put forward and implement new ideas
  • An excellent attention to detail and quality
  • An intuitive grasp of brand and customer

The role

  • Full time
  • Mon-Fri: 9.30am – 5.30pm (some evenings & weekends may be required)

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Social Media Executive

Salary: £22-25K

Manchester / North west

Permanent/Full Time

Main Duties

Creating and managing social media and content marketing strategy, including the ability to orchestrate every detail and measure/report on results. Focusing on creating social media content which connects with customers and drives acquisition and sales.

Responsibilities

  • Develop, implement and manage our social media strategy in line with the business goals and seasonal plans
  • Create and implement social media content across multiple platforms including Facebook and Instagram
  • Measure and analyse the success of campaigns through weekly and monthly reports. Regularly reporting key results and recommendations back to the wider team
  • Work alongside the external media agency to support in creating relevant engaging content in line with current business plans and budget
  • Work with the wider marketing team to produce cohesive tactical cross channel campaigns
  • Undertake general marketing responsibilities as requested by the senior team such as (but not exclusively)- supporting on the affiliate channel, briefing and building email creative, and additional copy requests
  • Propose and implement new initiatives and ideas, staying up to date with the latest social media best practices and technologies

Skills and attributes

  • At least 1 to 2 years experience in a fast paced retail company
  • Strong communication and interpersonal skills
  • Copywriting and content creation
  • Commercial awareness- understanding the importance of product selection and the right marketing message
  • Interest in fashion
  • Self starter with a proven track record of success setting and achieving ambitious goals
  • Ability to work to tight deadlines and multi task
  • Attention to detail
  • Team player- willing to help and work closely with the wider team
  • Proficiency in Microsoft Office – Excel, PowerPoint, Access, Google Analytics etc

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Senior Graphic Designer- Digital

North West – Manchester

Salary is 30-40k depending on experience.

4+ years’ experience working at an agency or in-house

Our client is looking for someone who will help to drive our brand and content across all channels, including: our website, email marketing, brochures, social media platforms and all other communication and marketing tools. Reporting into the Art Editor, this is a hands-on role and you’ll be responsible for a broad range of design. 

You will have an excellent eye for layout, colour and typography and extremely good knowledge of Adobe suite.  If you can create something beautifully sophisticated and stylish from a simple brief and have great vision and ideas to create stand out brand for our customers, then we’d love for you to join our team. 

This is what you’ll do:

  • Produce high quality artwork for the website, customer emails, print and beyond.  
  • Design monthly brochures & prepare for print
  • Design weekly emails
  • Develop our brand guidelines
  • Design & update homepages, content spots, static pages
  • Design, format and upload category banners to the website
  • Work alongside the Art Editor & photographers to edit photoshoot images & retouch as well as planning the running order of monthly brochures
  • Many other ad hoc design requirements, both digital & print.
  • Lots of other cool stuff!

Who we’re looking for…You will:

  • Be fluent in Adobe’s Creative Suite
  • Have previous experience in web design & building e-mails 
  • The ability to manage your own diverse workload to required deadlines in fast-paced environment and able to manage multiple responsibilities and deadlines/priorities simultaneously.
  • Confident working to briefs and brand guidelines with a keen eye for detail
  • Experience working at a fashion brand with exposure to ecommerce
  • Proactive to new design initiatives
  • Bags of enthusiasm and passion
  • Determination to succeed in a high-pressure environment
  • You should be highly motivated, with excellent communication skills and a can-do attitude.

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Senior Womenswear Buyer – Multi Product

North West

Salary £35-£50k

The role involves

  • Working alongside the Design & QA team to deliver new trend products/collections in line with the critical path key dates and key marketing dates.
  • Trading the Department daily to expand on best-selling styles quickly, highlighting product and category potential growth and risk areas to the Head of Buying
  • Product developing directly with the supply base to maximise sales on the area
  • Identifying categories and product areas that require additional suppliers or where suppliers are not performing 
  • Improving the category bought in margin by re negotiating with the supply base.   Constantly review and monitor ways to grow the margin, from fabric booking to new category opportunities.  

  • Building the range using the range plans attributing and ensuring the designers have the correct information to create/design the ranges
  • Working closely with the design and merchandising teams on a daily basis to ensure the range is balanced, profitable and commercial, highlighting to head of buying risks to sales
  • Developing strong relationships with a new supply base by working with design to place the right product at the right source.
  • Attend weekly Fit & buy meetings to ensure products are delivered on time
  • Support the Junior members of the buying team to hit deadlines and develop their buying skills
  • Weekly analysis to identify missing products from the booked ranges, reporting back to the Head of Buying.

  • Regular competitor reviews to ensure pricing and range is in line with the market. Highlighting risks and opportunities.
  • Range plan building, attributing and analysis alongside merchandising to ensure the range is balanced, commercial and profitable.
  • Identify new departmental ways of working as the business grows to stay streamlined and productive

·Travel – Europe and FE as and when required by the business.

Key Experience, Skills & Abilities

A commercial fashion eye is essential.

Experience in trading a Department to maximise sales, ideally ecommerce experience

Analytic as well as creative.   Able to work with excel spreadsheets whilst spotting the latest winner.

Strong communication skills to ensure Head of buying and key management teams are kept up to date and informed.

The ability to problem-solve under pressure in a fun fast paced environment.

Enjoys change, open to new ways of working.

Identifies new ways of working that fit the business as it continues to grow.

Able to take responsibility and make decisions.

Strong communication with all departments and levels is imperative.

Effective time management and the ability to prioritise.

Understands/ has experience with the test and repeat ecommerce buying model.


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Import Merchandiser

Stockport

Successful Supplier

Salary c£23k

Import Merchandiser

Due to continue growth our client Is looking to bring in an Import Merchandisers. This is an exciting new job opportunity for an import merchandiser to work as part of a strong professional team 

Job Spec

Negotiate prices with customers and factories where needed

Chase samples Lab dips

Confirm receipt of customer orders, creating an achievable critical path to ensure the orders are dealt with efficiently to meet customer requirements

Ensure lab dips are submitted and approved within the scheduled CP dates

Work to your CP and keep the customer fully aware of the progress of their orders and delivery schedule

Day to day contact with the factories in the Far East and customers

Review orders received and liaise with merchandise team 

Candidate:

You will need to be highly motivated and enjoy the challenge of a diverse role whilst having an eye for detail and take extra lengths to satisfy the needs of clients. You must be confident, passionate and thrives off working in a fast paced and busy team environment.


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